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권수아 ( Kwon Su-A ) - 대전성모병원
양남영 ( Yang Nam-Young ) - 건양대학교 간호학과
송민선 ( Song Min-Sun ) - 건양대학교 간호학과
김남이 ( Kim Nam-Yi ) - 건양대학교병원
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Abstract
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Purpose: The purpose of this study was to investigate the level of cultural competence, intercultural communicative competence, and multi-cultural job stress among healthcare workers and to explore factors that are related to their cultural competence.
Methods: The study subjects were 142 healthcare workers at a general hospital. Data were collected using a questionnaire on cultural competence, intercultural communicative competence, and multi-cultural job stress. A t-test, ANOVA Pearson’s correlation coefficient, and multiple regression analysis were conducted using SPSS.
Results: Cultural competence was significantly related to the necessity of multi-cultural education, and intercultural communicative competence was significantly related to age, a vocational career, communication in foreign languages, and having multi-cultural neighbors. Moreover, multi-cultural job stress was significantly related to religion. In multiple regression results, cultural competence was found to be related to intercultural communicative competence and multi-cultural job stress.
Conclusion: Healthcare workers who are set to care for multi-cultural patients should improve intercultural communicative competence and reduce multi-cultural job stress.
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KeyWords
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문화적 역량, 문화간 의사소통, 직무스트레스, 의료종사자
Cultural competency, Job stress, Health care worker
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원문 및 링크아웃 정보
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등재저널 정보
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